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Steakout Norbury

Dropped in without a reservation with 2 starving kids! Lovely staff, very kind and friendly with our children. Good value for money with the kids meals. Shame the adult Burgers just come on their own, you have to buy sides to accompany them. Definitely recommend the dirty fries!

Very expensive 1 burger £15 and small size steak £23 it’s too high prize

Foods average at best, pricey too. You don't get any sides although by reading the menu you are led to believe sides come with your main food item. Nope. You got to pay separately. Ordered medium well x 2. Received well done. Generous 3 because its a halal option.

Incredibly rude and poor service/communication based on the last 2 encounters.

Queued up last week for a significant amount of time only to be told they were fully booked into next week and weren't taking any customers unless they had pre-booked.

Fair enough, I appreciate the restaurant is busy at the moment due to the EOTHO scheme, but no one bothered to let me try and reserve a booking for me and 4 others in my family.

I figured it may have just been a bad night for them...

Fast forward to today, I phoned up and asked if they had any tables for a lunch slot, and was quickly dismissed with 'sorry, fully booked' and the phone was immediately hung up on me before I could even ask if I could book for another day.

Come on guys, this is poor. You might be busy now, but with poor customer service, are you going to have any repeat customers when people don't have a 50% off deal?

You guys have lost 5 customers for life. Well done

Edit: Have emailed you back as requested, but no response...? Not surprised to be honest...

Amazing place, so happy to be local. Great price, very delicious. Recommend the honey mustard wings and strawberry mojito

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