KFC London - Leicester Square

Apart from the long wait during the lunch period I was not at all happy with the temperature of my food as well as the portion sizes. When I left I found out the potion sizes were small apart from the burger. The burger and wings tasted good but that was about it. Being in a popular location in the heart of London this should be much better and food should be delivered quickly and hot or very warm. Not lukewarm. Will not be coming back here any time soon and I love KFC. Oh and lastly this KFC does not accept survey discounts from your receipts. Shocking I know as they said they don't use it anymore. It's strange how others do.

The place is a disgrace to KFC Brand name. The seating area was like a tip site. The bins were hidden by the piles of waste wrapping paper. The chairs and tables were beyond believe with food waste and dirt. Yes I asked for a manager, but was  left with a team leader who did not want to hear my comments and complain about the mess. He did state it was in hand. Maybe, but I'm sure the food inspector would have had a few questions on the state of the shop. I hope someone of responsibility reads my comments and take firm action to getting this outlet back in good order. This food is getting more expensive than ever. We deserve a clean place to sit and enjoy our meals.

Ok value for money but food was warm after a 10 min wait, not worth complaining. Staff seemed more interested in chatting to each other than serving Customers. Toilets were dirty and no soap or loo roll in Ladies.

I've always found KFC in Caribbean superior, because the chicken seems cleaner. No slime and the entire skin and coating doesn't come off with the first bite. This KFC is good. Chicken cooked well. No slime and coating stays put. Only issue it's a bit hectic. If you needed the loo, I'd advise you to go before you go, because there's always a big queue. Also someone got locked in and needed help to escape. Lol

I would give zero stars. The worst customer service. The fries apparently has to take 25mins to cook. The queue was so long and my number to collect was completely past, no receipt paper left in machines. I was ignored by the server who was giving the food out. She wouldn’t check my number or ask. Awful presentation with food. How is this still open??

HFA has certified KFC's products in these stores, and the store environments, as halal. KFC has also ensured that the halal certified chicken would also meet the rigorous animal welfare standards employed in the UK, and has consulted leading animal welfare groups about this. KFC insists that all poultry is stunned before slaughter. HFA allows the use of a technique called 'stun-to-stun' - a pain free process that makes the animal insensible to pain and suffering. A verse is also recited from the Quran at the point of slaughter by an appropriate person and the poultry will not come into contact with non-halal meat at any point in the supply chain. KFC only buys high quality, Grade A, farm-assured chicken from trustworthy suppliers, and this will not change.

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