Parker's Jumeirah Lowndes Hotel, London

One of the worst restaurant experiences I have ever had in London, even 1 star is too much for them!!

Myself and a friend ordered the Cheetos mac n cheese, beef burger and fries. They only brought the mac n cheese (which was tasteless - the only flavour was from the Cheetos). About half an hour later still no sign of the rest of our order. Different waiters/waitresses kept coming and asking us if anything was missing! Then when we told them what was missing  they said they would go and check.

The supposed ‘assistant manager’ who also came over several times was extremely unprofessional, she was telling us about her personal life at home, sorry but keep that to yourself! When we asked her about the burger she told us it was sitting in the kitchen and was probably cold by now so would ask them to make another one! She also apologised for the delay and said this was due to the soft opening and that the waiters were inexperienced Indians which she had to deal with on a daily basis! We could not believe such racial language from a member of staff about their colleagues, she should be ashamed of herself!

Another half an hour later still no sign of any burger but miraculously the next table got their burger and they sat down after us! By this time we were fed up and told the waiter to forget the rest of the order and that we were leaving.

Having heard about our discontent, the ‘manager’ rushed over and was very apologetic and said we were welcome to come back whenever we wanted, to try the Matilda cake on the house (which by the way we were told was sold out on the day but saw about 5 plates being carried out to different tables, one of which we were told was the family of the restaurant owner! So you pick and choose which customers can order things on the menu, unbelievable!). The manager told us just to message her beforehand to get our table ready well surprise surprise, we messaged her yesterday morning (a couple of weeks after our first visit) and received absolutely no response!

If you think this level of service is acceptable then you really do not know anything about hospitality! I do not usually leave such bad reviews but I had to share my experience with others as you do not deserve one penny. How Jumeirah can have such a restaurant as part of their hotel is beyond me.

Avoid at all costs!!

Appalling service. Sold out of Matilda Cake yet bloggers were there claiming plenty of free food including many items which were told as sold out.

Food is extremely overpriced for what is offered. Definitely not comparable to the Parkers in Dubai!

First and last time we will try this restaurant. We came only for dessert and coffee. First of all there are no pleny of choices. The karak was not hot enough. There was no professionalism in serving the dessert. The spoons are very big for the dessert.

Try the wagyu sandwich and the lemon chicken. Exceptional food and service. Love the location as well. Matilda cake for chocolate lovers is a must!

Came all the way from Manchester to try Matilda cake was sold out and very disappointed with customer service. Parkers Dubai better.

Order from Parker's Jumeirah Lowndes Hotel