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KFC London - Earls Court Road

Awful. The chicken on the burger wasn't fresh. The whole place smells awful. It's dirty too. The toilets are disgusting. At least the manager gave me a refund but it will take 1 week to come back to my account apparently.

Most ridiculous service/ system ever. Order kiosk does NOT provide a paper receipt. Apple Pay confirmed payment, including on-phone confirmation. Manager outright and rudely refused to accept the order. Reason: “it’s not showing up on the system”. No acknowledgment that the system is at fault here. Order was refused, insinuating that we are at fault. Worst customer service experience in a very VERY long time.

Wings were overseasoned, dry and didn’t feel fresh. The place itself was crowded. All the tables were either taken or dirty and since the place was understaffed the guy at the desk refused to clean a table (but was kind enough to give me 2 tissues to clean it myself). A disgrace for KFC. Do yourself a favor and stay away.

I got kids popcorn chicken bucket. They run out of pineapple, chips was burnt and pop corn chicken was cold. Staff said there was someone there who was new and that’s why there’s issues with order. Not acceptable. Visit at own risk. The burger which they replaced for the pineapple looked broken and eaten what even is that. Very disappointing. Service was also super slow. -10/10.

Overall - Sub par customer service and poor cleanliness have left me unimpressed. Unless you really want KFC in Earl's Court and getting take away I'd suggest go elsewhere.

THE PLACE - When I initially came in there was rubbish everywhere. There was a guy cleaning but it's really not a great first look. I didn't feel comfortable putting my bag down.

THE STAFF - Generally polite. I ordered 3pc chicken on it's own to eat in. The guy serving gave it to me in a take away bag with no tissues or wet wipes. One thing I noticed while waiting was that a few customers didn't get the right order and one member of staff was suggesting the customer wasn't being clear (which could be true but again doesn't look great).

THE FOOD - I can only judge the chicken which tasted fine. It's KFC after all. It was a bit greasier than other places though so having the wipes would have really helped.

HFA has certified KFC's products in these stores, and the store environments, as halal. KFC has also ensured that the halal certified chicken would also meet the rigorous animal welfare standards employed in the UK, and has consulted leading animal welfare groups about this. KFC insists that all poultry is stunned before slaughter. HFA allows the use of a technique called 'stun-to-stun' - a pain free process that makes the animal insensible to pain and suffering. A verse is also recited from the Quran at the point of slaughter by an appropriate person and the poultry will not come into contact with non-halal meat at any point in the supply chain. KFC only buys high quality, Grade A, farm-assured chicken from trustworthy suppliers, and this will not change.

Photo Gallery for KFC Earl's Court