Deliveroo UK

Chicken, wraps and burgers with Peri Peri seasoning

Nando's Goodmayes Retail Park

Was greeted at the door and seated quickly. Ordered at the till. Food was cooked and served to the table within 25 minutes. I had chicken thighs with a couple of sides. All tasted great. My only criticism was that the portion of chips was on the small side. Staff were polite and helpful. Toilets were clean to a good standard.

The manager “Riz” doesn’t have any respect and is clearly racist! They take their own people before everyone else. We tried to argue about it and the rude skin headed manager told us to not come considering it’s our local. Whenever we attend, we never have any issues. I’ve only ever experienced issues with this fella, last time he told us the wait was 45-60 minutes but we agreed and we were called within 3 minutes (not sure why he was turning anyone that wasn’t of Asian ethnicity away). A young lady named Mari tried to get involved in his defence and without trying to hear us out or ask us what the problem is, she automatically told us to leave also. Will make a complaint directly to Nando’s and hope he faces some serious consequences cause it’s just not nice or on. My wife is pregnant and we also had a 1 year old with us, told to wait whilst everyone else were being offered seats!

Incredible service!
Jake showed amazing customer service. He was attentive. And made sure we were happy and looked after
Also staff very friendly. Food delicious, lovely family atmosphere

Me and my wife have enjoyed eating at Nandos for many years and we tend to order the 4 thighs and mash. So we're accustomed to the portion sizes. First time visiting the Goodmayes branch on 15/02/23 and we ordered the same. We were suprised by the smaller portion from this branch. We're usually full by the end of our meal, but we were left hungry and had to buy elsewhere.

I thought it was just in my head, but the diners either side of me made the same comments. If this is a change from Nandos, then this is a shame. Either this or the branch is trying to shave portions for margins.

I was served by Dani, whose service was fantastic. I questioned the portion size with Dani and he gave me a fair response and I respect him for the way he spoke to me.

He called his Manager over and that was a different experience altogether. We were told his name is Luis. As he came over, without a greeting, he just hovered over us and stared at us intimidatingly and did not say a word. Acting oblivious to the issue I've raised, there was an awkward silence until I started talking. Completely lacked professionalism and empathy. Regardless of whether it was his fault or the brand's fault for the change in portion size, I accepted the response I had from Dani. Luis could definitely benefit from customer service training from either an accredited course or from Dani.

Quality food today.  Very friendly staff, especially Rima was amazing. She made us sit down, brought selection of dips for my take away order. Thank you will visit again soon.

We have 385 restaurants, 72 of which serve only Halal chicken and are signposted both in the restaurant and online. A small proportion of chicken sold in our other restaurants may also be Halal.

Photo Gallery for Nando's Goodmayes