Deliveroo UK

Chicken, wraps and burgers with Peri Peri seasoning

Nando's Ilford

Ordered 2 x Fino Pitta yesterday to be delivered and received both with no Grilled haloumi cheese which is advertised as being one of the ingredients. Made a complaint to nandos customer service and no solution has been offered and they couldn't care less about regular customers. Customer service is going down hill and so are the food standards. If your order is missing any items or isnt up to standard get straight on to the manager and demand a FULL REFUND or REPLACEMENT there and then!!

Customer service - 3/5
Seating availablity - 3/5
Time taken to order food - N/A
Time taken for food to arrive - 5/5
Food - 3/5
Portion size- 5/5
Price - 4/5
Restaurant appearance- 4/5
Typical spend - £20-30 (two people)
Recommend? No.

Please note that this review is specific to NANDO'S ILFORD. Upon arrival, we weren't greeted by any staff as they were chatting away. We then decided to awkwardly just take a seat at a table. We ordered half chicken with chips & brocoli and butterfly chicken with macho peas & spicy rice. The grilled chicken was not too flavoursome and perhaps a little on the overcooked side. You would definitely need more sauce on the side. However the chips, brocoli, rice and peas did taste nice and same as other branches.

We ordered tap water, however I had to get back up to ask for cups so staff can be more attentive in all aspects at this branch.

Overall it was a dissatisfied experience for us at this particular nando's branch. Normally they have good service with good food. I guess this branch is okay if you are just looking for good protein intake.

Superb example of a great Nandos. Great space. Food was fab. Staff were super friendly. Cannot fault it. Food was spicy, goes with the territory I guess :)

Food came 35 mins late and was told it wasn’t 49 minutes like we were lying about it being quite late. Have been to many nandos and have received great service. The waiter said it’s really busy but the restaurant was empty and then he said they were busy with deliveries as if the the in store customers aren’t a priority. Very shambolic. After all that waiting my chicken and sunset burger bun was quite overcooked. I’ve attached images for reference. Won’t be visiting this branch again.

Order family platter, wings and sweet potato wedges. Very disappointed £4.95 for 3 chicken wings and received wings from new born chicken look at the size.

We have 385 restaurants, 72 of which serve only Halal chicken and are signposted both in the restaurant and online. A small proportion of chicken sold in our other restaurants may also be Halal.

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