Deliveroo UK

Chicken, wraps and burgers with Peri Peri seasoning

Nando's Stratford

I don't usually give reviews....but I have to here... Food was great and it arrived on time. Biggest problem was the service... My friend and I entered and we were not guided with what to do and where to go from the entrance... So we stood in the queue and got to the till only to be asked to wait at the entrance for a staff member to serve you a seat. Very poor service... I understand it was busy but at least don't make your customers wait in limbo.
Also, we ordered a takeaway afterwards and when we collected at the specific time we queued to collect our order at the till only to be told step to one side while other customers are served. We waited 20 minutes and the food was stored in the warming cabinet all while we were waiting.
Staff need more training on customer satisfaction.

So to start off I haven't been Nando's for a long time, lets say a few years at least, which is why I did not know what to expect.

What I ordered-
I ordered a large meal for and few family members. I got the Full Chicken Platter. This contained 4 Garlic bread, 2 portions of Peri Fried (You can change this with any other side listed), and 4 large pieces of chicken (Whole chicken cut up). With bottomless Drink (Essentially unlimited drinks while you are there).

The Shop also allows people to select how spicy the meat can go from (Extra Mild all the way to Extra Spicy) I got the Spicy heat for my chicken (2nd highest) for mine.

Price-
£28.00 ~
So as you can see this is quite expensive for what the meal is. Don't get me wrong the items you get arn't bad but this is far too much still. The prices have definitely gone up and this is a sad truth with current economy :/. Keep this in mind its no longer really affordable in terms of pricing. My friend had some tiny meal and it was £18 pounds. Just a joke really.

1/5 for Pricing

How it tasted-
Right off the bat the experience with the chicken was mixed. On one hand the legs were quite tender and delicious and the heat really added to that flavour. However when it came to the breast section for the chicken it was quite dry which was quite unfortunate. Although the spice did still give it flavour.

The fries were decent, but I would of preferred if they were slightly more crispy.

Nando's has a range of different sauces to offer but sadly has no mayo at all which was quite disappointing. I don't remember if they had it before but either way would of been nice to have since even a chicken shop has that.

Drinks I don't have much to say other than the fact it was affordable and you get good options. Overall would recommend the juice to be honest. Especially the bottomless option

Food was 3.5/5

Store atmosphere & Staff -
The shop seems to have been renovated and has a much nicer feel to it. You do overall get a decent vibe from the shop and makes you feel comfortable in that way. With staff again it was mixed where some staff were quite nice while others would just ignore you even though they look at you. Somewhat disappointed generally with that.

3/5 for the store for both these things combined.

Overall Ranking
3/5
All in all it was okay but not amazing. Nandos hasn't really changed much despite how long its been around aside from aesthetic of the shop. There are better places to eat and I would personally avoid Nandos and go elsewhere.

The food tasted different than other nandos, but the manager was so kind and paid attention to the details,  so our time there was great because of him. The atmosphere was nice, the people were kind, the place was clean. Overall we had a great time, enjoying everything about it. We will come back for sure.

Nando's never disappoints. This branch in particular had a revamp and it looks fantastic. The customer service was good and efficient. The food, as always, was well seasoned and with generous portions. Overall, it was a lovely lunch.

Nando’s everywhere has a fairly decent level of food quality-wise. Hence food was good.

Chicken was well cooked. However, the burger, we got the butterfly (thigh) burger, that was terrible, chicken was over cooked and dry. The bread was so stale and hard to bite into.
Do not go for the burger, have pitta rather.

Now onto customer service, appalling. Absolutely disgusting. The lady serving at the front did not even want to be there, rude, no manners whatsoever.

Next time, will go to a different branch, as the Stratford one is very bad overall. I would not recommend.

We have 385 restaurants, 72 of which serve only Halal chicken and are signposted both in the restaurant and online. A small proportion of chicken sold in our other restaurants may also be Halal.

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