You Me Sushi

Plenty of options for good sushi at affordable price. Katsu curry rice is the hidden gem. I always buy on Tuesday to get the 10pounds off. I ordered it through their own youme app and never had any problem with packing and delivery. Recommended!

Sushi were good but looked really sketchy. Not the best quality but not the worst. Nothing spectacular about them.

Sadly, outrageously bad. My experience nose-dived, and then somehow descended again and again; from plain incompetence, to clear deception. Thinking I’d help them keep the usual Deliveroo cut, I pre-ordered using the YouMeSushi app. Big mistake; huge. My order was not delivered. YouMeSushi said that it couldn’t be, because they relied on third party delivery riders - and they couldn’t just request one. Their suggestions scored high on the comically-awful-customer-service meter: a) get a taxi across town to collect my food myself or b) place a repeat order (and hope the same didn’t happen again). I chose c) no food and a refund. The Manager, Victoria, said that the restaurant could not process the refund - and the best thing to do would be for me - not her (!) - to contact Hungrrr, who administer their app. Two days later, and despite asking for the restaurant to organise my refund, I didn’t have it. So I phoned Hungrrr myself. Who were surprised to hear from me. They make apps for restaurants and don’t deal with customers directly. They were clear that restaurants process refunds and are well aware of this. So, YouMeSushi, which is it: did you not know something basic (which you should have) or did you just lie (to what, try and avoid a refund for food you didn’t deliver)? Other YouMeSushi customers, has this also happened to you, but you’ve not had the time or patience to chase your refund? Are we actually looking at an orchestrated scheme to defraud?