Hola Guacamole Boxpark Wembley

Sadly I didn’t get to eat the food as my customer experience was so appalling. I asked for nachos and they prepared tacos. I informed the lady making them that I had said nachos and she firmly told me that I had said tacos. I said I hadn’t but the tacos looked good and I would happily take them to save waste. Her colleague butted in to firmly tell me that I had said tacos and she had also heard me, I replied to say I know what I wanted to eat and I had said nachos but would take the tacos as I had said. She went on to say I had ordered tacos a few more times after. Angry that I was told what I had said I replied to say that it’s an easy mistake to make and they misheard me, at no point did they apologize or say they may have misheard me. They were working behind a screen so it’s an easy mistake to make but the customer facing service was awful and let them down I went to another street food market and found my nachos which were delicious.

Every time I order multiple burritos through uber eats they only send me one. How can your employees be so stupid. Well done, I will never again order with your company.

Always good when I go box park. My go too te for. Fresh ingredients and big portions. I love the type of flour they use for their tortilla wraps.