Deliveroo UK

Chicken, wraps and burgers with Peri Peri seasoning

Nando's Balham

The food was amazing.
The chicken was cooked well. Juicy & succulent inside, not dry at all. Grilled to perfection.
I love the chicken liver that just melts in the mouth.
Also tried the new Pimenta sauce, mild flavour with peri peri, pink peppercorn & sumac.

Love the peri peri sauces on the side with garlic bread & fries.

It was a great treat and I thoroughly enjoyed it.
The place was buzzing on Sunday night and we were able to get the table. The staff was very hospitable and friendly.
😊

Team are friendly at this branch, but downside is you get cold chips and dry chicken. Cheeky to give chips that are cold and not fried fresh, ruins the meal as you got to wait for a fresh batch of chips when it should have been served fresh in the first place so you can have everything together. The chicken is also over cooked slightly making it dry and not enjoyable to eat. So overall, staff are great, but find it cheeky that they don’t serve freshly fried chips to try and save money - a result of this is a poor experience for the paying customer!

Updated review - after trying this Nando’s again, I can say there’s a huge improvement. Manager Grant is an actual legend, a real asset to Nando’s. Very friendly with a great sense of humour. Quick waiting times and super fresh food. I would say the wings were slightly on the overcooked side, but with Grant’s super friendly customer service, my previous review of a low rating can definitely be upgraded to a happy 5 stars!!

Had a very bad experience here today. It took 45mins to get a table which I can accept. But it was only when they sat us they informed us there was no chicken on the bone! Absolutely ridiculous. Then when the food did come, the wings were very dry and they gave us half a portion of Hummus (photo proof below) Very disappointing. Not what I expect from nandos.

Struggled to settle in and enjoy the Sunday meal our family came into the Balham branch for due to the Terribly  Appalling Attitude displayed by Branch Manager ‘Elizabeth’ who was serving us at the front desk. She was impatient with us and was very rude while taking our order. Thankfully, there are other members of the team who endeavour to provide great customer service. The food is nice, however the terrible customer service has deterred us from returning.

The chicken was good but the service was pretty bad. The staff didn’t greet customers at the door or seat them, they weren’t taking orders on the till only via a QR code and half of the tables were covered with dirty plates which didn’t get cleaned up.

We have 385 restaurants, 72 of which serve only Halal chicken and are signposted both in the restaurant and online. A small proportion of chicken sold in our other restaurants may also be Halal.

Photo Gallery for Nando's Balham