Nando's Balham

Team are friendly at this branch, but downside is you get cold chips and dry chicken. Cheeky to give chips that are cold and not fried fresh, ruins the meal as you got to wait for a fresh batch of chips when it should have been served fresh in the first place so you can have everything together. The chicken is also over cooked slightly making it dry and not enjoyable to eat. So overall, staff are great, but find it cheeky that they don’t serve freshly fried chips to try and save money - a result of this is a poor experience for the paying customer! Updated review - after trying this Nando’s again, I can say there’s a huge improvement. Manager Grant is an actual legend, a real asset to Nando’s. Very friendly with a great sense of humour. Quick waiting times and super fresh food. I would say the wings were slightly on the overcooked side, but with Grant’s super friendly customer service, my previous review of a low rating can definitely be upgraded to a happy 5 stars!!

Had a very bad experience here today. It took 45mins to get a table which I can accept. But it was only when they sat us they informed us there was no chicken on the bone! Absolutely ridiculous. Then when the food did come, the wings were very dry and they gave us half a portion of Hummus (photo proof below) Very disappointing. Not what I expect from nandos.

The chicken was good but the service was pretty bad. The staff didn’t greet customers at the door or seat them, they weren’t taking orders on the till only via a QR code and half of the tables were covered with dirty plates which didn’t get cleaned up.