Duck & Noodle Queensway

*Reply to owner/management* 1. The cross-contamination occurred when the staff wearing yellow gloves went from the washing sink to place some items in it, then touched the plate with his thumb touching the sauce surrounding steamed sea bass. Then brought the dish out of the kitchen. Placed it onto the counter where the other roasted meats were hanged at. Then someone else without gloves bringing it back to the kitchen. Then another staff bringing that same dish out of the kitchen. A kitchen requires a preparation station/washing station/ a serving station to be separated. The staff wearing the yellow gloves touching the washing sink and then touching the plate and dish IS cross contamination. Once the dish has left the kitchen, it shouldn’t be returned back and then brought out again. 2. Initially, my brother left an honest (and continued) review to be as accurate. Check his first review/comment: he said it was not an authentic chinese restaurant/ experience. He has the right as someone who dined there to leave a review of their experience. All 4 of us had an unpleasant experience, but my brother decided to be more vocal and for the first time left a review because of how upset he was - as he was the one who was eager to dine here out of all of us. And he did not leave a racist comment. He merely commented on the ethnicity to prove that he was present as you insinuated that he did not exist in your reply. He (and myself) is half asian himself so please do not twist the chain of events. 3. Yes, dissatisfaction of the food can be improved once you accept the lower starred reviews. That is the whole point. How did I take it to the next level to tarnish your business? You claimed my brother’s review is biased and lame - and again, insinuated he did not exist. Is this the best way to handle negative but honest reviews from your customers? Surely you can do better. 4. Are you implying that it’s “safe enough” and we are merely making a fuss? No. I stopped eating completely once I saw the cross contamination. However, out of pure courtesy and politeness the rest of my family decided to continue to eat as it is food at the end of the day, and there are people who do not have food to eat. So, just because they have that level of good character, they are unreasonable to choose to stay and eat? 5. Sure, to be a successful business owner one should consider all types of reviews; good and bad. Good to encourage the business and the bad ones, to learn reflect and improve. However, calling all the negative reviews as biased (my brother’s comment was not the only one that you replied in this manner) is distasteful. To continue bullying and attacking my brother as non-existent shows others how you handle your business. Do better. Staff were extremely unprofessional and did not follow hygienic measures; cross contamination between staff and location was dangerous and appalling. Waitress had no idea what was on the menu but tried her best. Dined here during my postgraduate graduation ceremony visit in London (dated 12Jan2024 at 12.45 -1.50pm). Food was not cooked properly (steamed ginger and soy fish had no ginger, ginger and spring onion beef had ginger but was 80% onion and bland like plain corn starch), unhygienic staff and fish was not fresh. The owner/management will claim the review is “biased or fake” if they disagree with it, or unless you give a positive review. I wanted to ignore and not entertain by leaving a review but them leaving rude remarks for my brother who dined with myself and my parents that left an honest and as accurate review to warn others - was not acceptable. This used to be a place we enjoyed dining at years ago but I suppose it may have been a different owner/management. It used to be a great place to dine with delicious food. Now, we’ve got unprofessional staff and service that give condescending remarks to reviewers who rate them 1 star (see review below me where they claim that the “hairy chicken was due to the ginger”). Really? Where was my ginger in my steamed ginger and soy seabass?