Marugame Udon Kensington

I really don’t understand the hype about this place. Confusing ordering system. I placed on order on one of the ‘takeaway’ self ordering screens. I was given a receipt and told to go to the collection point by the screen. Conveniently there is no sign saying ‘collection’ so I just lined up in the same place as everyone else ordering. Entirely defeating the point of me using the screen. When I get to the counter no one says hi to me and I had to get the worker’s attention. I told him I ordered on the screen and he seemed confused and asked for my receipt. Upon checking, he tells me they’re out of stock of the broth I ordered (why is it available for purchase then??). I pick an alternative broth and then proceed to watch him pick up the noodles with his bare hands (no gloves or hand washing in place) and place them into a takeaway bowl. Fast forward to me arriving home to eat my meal, I see there is a comical amount of broth given (I actually laughed) upon opening the container. I started eating my food just to find a BUG crawling all over my food… It’s clear hygiene is not a priority for this business. At the time of writing this review, there has been no inspection from the food standards agency, so I really hope they inspect promptly. I will never return to any branch of this business.

Great atmosphere. Open kitchen where you can watch your food being prepared in front of you. Had the Chicken Katsu Curry and some nice sides. Crispy chicken, curry sauce packed with flavours and decent rice. I liked the topping corner where you can add onion and chilli to your dish. Fair pricing. Great place whether you want to takeaway or eat in.

Very crispy chicken and the noodle yummy and filling. Goes great with some cheesecake moshi to finish off the meal.