Gourmet Burger Kitchen (GBK)

Came before a concert, there wasn’t much of a queue but it was quite busy inside. You can order via your phone which was handy, the food was pretty good, can’t complain really. Nice if you fancy a burger or if you’re looking for somewhere to eat before a concert.

Came here Saturday evening before a concert, there was not much of a wait at the door despite how busy it was. We were asked of we had any allergies at the door and then shown to a table and explained how the ordering process works. You have to order at the till and then the orders are brought to the table. Staff aren't the happiest, minus the guy who brought our drinks over who seemed fairly happy compared to the others. You get to chose how the beef burgers were cooked, both of us opted for medium and were cooked perfectly, tasted great too but not the biggest. The burgers do not come with fries so these have to be ordered separately so does become slightly more expensive. Unfortunately our drinks order was taken wrong and was not served how stated. Staff seemed to be all over the place rather than working sections so tables seemed to be left for a while after people had left. Definitely could do with a refurb or general tidy up and better customer service, just glad the food made up for it.

Great service,  polite friendly staff. Lovely food, well presented. Vegan burger and cheese burger for father and son. Well worth the £20 promo for 2 (£10 each). Thank you for your service

This is a really cozy burger house that affords people the opportunity to have some really tasty burger in a quiet and serene environment. The waitstaff were very friendly and always had a smile on their face. It is also a crowd favourite as people kept on trooping in and out.

Placing an order was pretty easy, scan the QR code, check your table number and pay and you are swiftly attended to. They don't get 5 starts because a member of staff ought to come out and affirm to clients that they have received their order and its being processed instead of having to call out to confirm.

This has to be the worst GBK in the group. The irony is the food is decent. The service and the general condition of the restaurant not so much. I've eaten in here a few times and will no doubt eat here again.

However don't order at the till as asked on the door, at least not if you are a member. I am still waiting after 3 months to have the points I couldn't have added as the scanner doesn't work, don't expect I will ever see them even though the duty manager took my details and a photo of my membership details.

The app is hit and miss here hence me trying to order on it and having to go to the counter. As for the general staff, some are lovely, the Scottish Actor subsidising her income for example, witty and very personable. The young man when we were there Monday of last week not so much, didn't know the difference between Coke and Sprite, didn't know Tea came with milk, couldn't describe people's meals properly when they came out, basically useless.

Overall food is up to expectations, but they do need a staff overhaul.

The beef, lamb and venison are not Halal. The chicken used for burgers is from a Halal supplier and is cooked in a separate fryer using rapeseed oil to prevent any cross-contamination. Any grilled chicken on the menu (eg. salads) is cooked on the same grill as bacon and therefore not suitable for a Halal diet due to cross-contamination.

Photo Gallery for Gourmet Burger Kitchen (GBK) at The O2