Gourmet Burger Kitchen (GBK) at The O2

Came here Saturday evening before a concert, there was not much of a wait at the door despite how busy it was. We were asked of we had any allergies at the door and then shown to a table and explained how the ordering process works. You have to order at the till and then the orders are brought to the table. Staff aren't the happiest, minus the guy who brought our drinks over who seemed fairly happy compared to the others. You get to chose how the beef burgers were cooked, both of us opted for medium and were cooked perfectly, tasted great too but not the biggest. The burgers do not come with fries so these have to be ordered separately so does become slightly more expensive. Unfortunately our drinks order was taken wrong and was not served how stated. Staff seemed to be all over the place rather than working sections so tables seemed to be left for a while after people had left. Definitely could do with a refurb or general tidy up and better customer service, just glad the food made up for it.

Great service, polite friendly staff. Lovely food, well presented. Vegan burger and cheese burger for father and son. Well worth the £20 promo for 2 (£10 each). Thank you for your service

This is a really cozy burger house that affords people the opportunity to have some really tasty burger in a quiet and serene environment. The waitstaff were very friendly and always had a smile on their face. It is also a crowd favourite as people kept on trooping in and out. Placing an order was pretty easy, scan the QR code, check your table number and pay and you are swiftly attended to. They don't get 5 starts because a member of staff ought to come out and affirm to clients that they have received their order and its being processed instead of having to call out to confirm.