Las Iguanas at The O2

Service was good and friendly. We had 2 for 1 cocktails which was a nice for the evening. Only negative would be my chicken for my fajita was very dry. But all in all good service and okay food

Attentive staff and trained host greeted us at the door. Ambience was warm. Food was underwhelming. The kitchen staff needs to be better trained and the head chef needs to be better coached. I've had Las Iguanas at southbank and the taste is markedly better. The risk on running a chain is thatbit sets a mark and precedent and this time it wasn't lived up to. Overall verdict is : if you're walking past this place, keep walking. Hope this helps, cheers!

Visited O2 Las Iguanas and was just disappointment after disappointment. First of all we were left waiting at the podium for nearly 10 minutes and ignored. The group in front of us just walked off... what a big mistake we made staying. I walked inside the restaurant to see what was going on and to see if there was a seater, one person acknowledged me after a few trips passed me. He told me that if I want to sit outside I can just go grab a table and order via the QR code. Is this the customer service that we are facing these days? Disgusting! We selected the least dirty table outside, as they were all dirty and unattended with dishes and glasses left from previous customers. I was accompanied by 2 older people, so a QR just wouldn't do, so I had to go back in and grab some menus myself. Then I took their order and placed it online. Nobody came to clean the table or say hello. The first interaction we had was when we received the drinks and the lady apologized for the state of the table and promised she would return to clean it for us. Seconds later our food shows up also... no one returned to clean anything, so we had to use our own tissues and sanitiser to clean everything, so we can eat on a clean table, C-19 free potentially too. The food was OK, but the sizzling chicken was not sizzling, it was lukewarm and my chicken was stale... God knows how many months it's been in the freezer. We ate peacefully and left, repulsed and revolted at the state of the place, the customer service, food and the cheek of charging us a service charge. Can someone please explain to us what the service charge was for exactly? Looking forward to your response at your earliest convenience.