Eat-in and takeaway restaurant, part of small chain, serving soft, filled tortillas and burritos.

Tortilla Kingston

Came at 7.40pm on Thursday evening to find the store shut, although it's listed as being open until 9pm. I have visited 3 times since the reopening and small groups of 2 people are now forced to sit on the bar stools at the front and have witnessed customers being turned away from eating in, even after stating that they wanted to eat in and paying. Customers should be made aware they can't eat in at certain times rather that taking their money and then saying it's too busy to eat in. I would avoid unless you are getting takeaway!

In the bentalls centre on the 1st floor this nice little eatery has quick service and plenty of seating or you can get it to takeaway. Lots of fillings and sauces to choose from and a loyalty card system makes this great place for a bite to eat while out shopping.  I've been here a few times and never had anything to grumble about and the staff have always been pleasant and helpful on choosing fillings.

I ordered off Deliveroo, and I ordered a jackfruit burrito, and they sent me a chicken burrito (I do not eat any meat at all). Then, they sent a new burrito, and it was completely soggy and uneatable. Some from corporate really should retrain their staff. I will never be eating from this branch again; clearly, they don't care about their customers.

My wife and son w as ordering and i went to see what snacks they had, having picked up three different packets I was told not to touch them due to  Corona virus, the items were place in a deep wooden box which u cannot see and have to reach across as a table covers the view. They very clearly had notices of 2 metre distance between customer's but nothing to see you cannot see what u buy, I offered to buy all the items I had touched but the rude manner in which this individual spoke was unacceptable. I too spoke out and highlighted if people cannot touch then why keep them in a wooden box or place them behind the glass counter. I for one definitely would not be going there.

I actually really love Tortilla, all the food tastes fresh and full of flavour. The staff do their best in what is a very busy branch which doesn’t give them much breathing room. My recommendation would be that you look at the menu ahead of time or order in advance on your phone, as if you’re unfamiliar with the menu it can feel a little overwhelming given the fast pace of service and with a large queue behind you. Owners should also consider allowing staff the autonomy to turn off online delivery, as this makes queues/waits even longer in store and must be stressful for the staff.

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